FAQs

Last update December 10, 2020 Effective date December 10, 2020

We’re here to answer any and all questions you might have. If you don’t see your specific question below, please don’t hesitate to contact our Customer Care team.

Payments

What types of payment do you accept?

For your convenience, we accept:

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • Discover
  • Diners Club

When will I be charged for my order?

Once you have placed your order your credit/debit card will be charged immediately upon completion.

Do your prices include VAT?

Yes, all our prices include UK VAT.

Will I receive a VAT receipt?

If you order something from our Herman Miller online store, we will include the VAT receipt in your order confirmation email.

Are there any additional costs I need to be aware of?

No, the price shown in your basket is the price you pay. There are no hidden costs associated with tax or import duties.

Product & Stock

Do you have a showroom so that I can try before I buy?

We do! Our flagship store is located in the heart of London’s bustling design district and is only a short walk from Holborn, Covent Garden and Charing Cross stations. Alternatively, you can also visit us at our regional HQ in Portal Mill, Melksham. Our team of seating specialists are on hand to give you advice, answer any of your questions and help you to unlock the full benefits of our ergonomic chairs.

Please visit our London Showroom page for more information or contact our Customer Care team to organise a visit to our HQ in Melksham.

Can I buy items from your showrooms?

Our showrooms are for display purposes only so that you can try our chairs and desks in real life before buying them. Whilst we don't hold stock within the store or HQ, you can order directly with our friendly team of seating specialists in our London Showroom.

How accurate are the colours shown for each product?

We have made every effort to make the colours on screen as accurate as possible. Unfortunately, we cannot guarantee an exact colour match of the on screen colour to the colours of the actual products as this may vary depending on your screen settings and resolution.

If you're unsure, you always can visit our showroom in London or our regional HQ in Melksham to see the products in real life before you order them!

Please visit our London Showroom page for more information or contact our Customer Care team to organise a visit to our HQ in Melksham.

Do your products require assembly?

Most of our products, including our chairs, are delivered fully assembled. Only a small number of items will require some simple self-assembly upon delivery. If an item requires self-assembly we will state this on the product page.

Please see our Assembly & Adjustments page for more information.

My chair has just arrived but I'm having issues with the gas lift, what should I do?

In some instances, the gas lift on your chair may feel a little tight when you first use it. This is simply due to the gas lift not being used for a period of time since your item was assembled. Not to worry, this isn't a fault with the chair, the gas lift will loosen after a few uses to allow for easy manoeuvring.

How do I care for my purchase once I’ve received it?

With a bit of TLC our Herman Miller products will stand the test of time! To maintain the quality of your items, we have care and maintenance guides available. These offer advice on how best to clean your item - and the types of cleaning products to use or avoid.

Please see our Care & Maintenance page for more information.

My item needs repairing, what can I do?

If you purchased your item directly from Herman Miller and your item is still within its warranty, simply contact our Customer Care team and they will assist you.

Unfortunately, if you purchased your item directly from Herman Miller, but your item is outside of its warranty, we will not be able to repair or replace your product. However, we recommend contacting a dealership who will be able to assist you.

Please see our Find a Dealer page to find one near you.

I purchased my product from a dealer, does your warranty still apply?

Our Herman Miller warranty applies to all of our products, even if they were purchased from a dealer. However, you will need to contact the dealer or company directly in order to organise a repair or replacement.

How do I know if my product is still within its warranty?

If you purchased your item directly from our Herman Miller store, you are covered by our warranty. Our warranty is valid from the day you receive your item.

Please see our Warranty page for more information.

Can I purchase replacement parts?

We don't currently offer replacement parts directly through Herman Miller. However, it may be possible to purchase replacement parts through one of our fully-accredited partner dealers.

Please see our Find a Dealer page to find one near you.

Your Order

Can I track my order?

Tracking will be available for your order once you have received your delivery date confirmation email from our delivery team.

Can I cancel or change my order?

You can cancel or change your order within 24 hours of receiving your order confirmation. Please visit our Returns & Refunds page for more information.

Delivery

How much will my delivery cost?

Delivery is free for all of our products. Please visit our Delivery page for more information.

Where do you deliver?

We deliver within mainland UK and also to the Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and the Isle of Scilly. Please visit our Delivery page for more information.

I live outside of the UK, can I still order from Herman Miller?

Yes. We currently deliver to France, Germany, Spain, Italy, Belgium, the Netherlands, Luxembourg, the United States of America, Canada, Mexico, South Korea, China, Hong Kong, Japan and India. Simply visit our Location Selector, click on the local store of the country where you want your products delivered and place your order.

Please note, the products and finishes available may vary depending on your country of delivery.

How will my item be delivered?

Small and medium items such as our lamps and accessories will require a signature upon delivery, and as such cannot be left in a secure location.

Larger furniture items such as chairs and desks will be delivered by our specialist two-person service who will deliver your item to a room of your choice and remove all unwanted packaging.

Please visit our Delivery page for more information.

When will my item be delivered?

Delivery lead-times can vary from item to item, depending on whether they are in-stock or custom made-to-order pieces.

The estimated delivery time for each item can be found on the product page - we recommend checking that you are happy with the estimated delivery time stated before you place your order. Once you have placed your order, you can also view the estimated delivery time for your item in your order confirmation email.

Please visit our Delivery page for more information.

Returns & Refunds

How do I arrange a return?

We want you to love every item you receive from us, but we understand that there are times when you may want to arrange a return.

If you’re not 100% happy with an item purchased online from the Herman Miller Store, you can return it to us in its original condition within 14 days of delivery for a full refund.

Please visit our Returns & Refunds page for more information.

Account

I forgot my account name/password. Can I recover it?

Of course! To recover your password simply click on the Forgot Password link under the log-in form. You can then enter your email address and click the Submit button.