Warranty & Service

Last update December 10, 2020 Effective date December 10, 2020

At Herman Miller we create inspiring designs to help people do great things, at work or at home, wherever they are. We recognise the need for products that can withstand continuous use day-in-day-out and we stand behind the quality of our products 100%. With limited exceptions, our products are covered by a 12-year warranty that includes parts and labour, so that if warranty work is performed, you don’t foot the bill!

Our complete warranty can be viewed here:

Herman Miller Warranty

 

My item needs repairing, what can I do?

If you purchased your item directly from Herman Miller and you're item is still within it's warranty, simply contact our Customer Care team and they will assist you.

Unfortunately, if you're item is outside of it's warranty we recommend contacting one of our fully-accredited partner dealers that will be able to assist you. Please see our Find a Dealer page to find one near you.

How do I know if my product is still within its warranty?

If you purchased your item directly from our Herman Miller store, you are covered by our warranty. The warranty length varies from item to item, therefore we recommend checking this for your specific product.

Our warranty is valid from the day you receive your item, so we advise checking your delivery confirmation email to work out if you're item is still within it's warranty.

I purchased my product from a dealer, does your warranty still apply?

Unfortunately, if you purchased your item through a dealer rather than through our Herman Miller store, our warranty will not apply. If you are having issues with your item we recommend going back to the retailer or dealer you purchased it from and they will assist you.

I've requested a repair, what happens now?

Once we have received your request we will be in touch within 1-2 working days. We'll talk through your request with you and arrange for an engineer to visit you if applicable.

How long does it take to get my item repaired?

Repairs are usually completed within 15 working days once a request has been made and confirmed. This may take slightly longer depending on the replacement part required to complete the repair.

Can I purchase replacement parts?

We don't currently offer replacement parts directly through Herman Miller. However, it may be possible to purchase replacement parts through one of our fully-accredited partner dealers.

Please see our Find a Dealer page to find one near you.

What if I've moved to another country?

We recommend visiting our Find a Dealer page to find one of our fully-accredited partners near you, who will be able to assist with a repair or replacement.

Please note, any items damaged in personal transit will not be covered by the warranty.