Last update December 10, 2020 Effective date December 10, 2020
All items are delivered free of charge, no matter how big or small.
Within one hour of placing your order, we’ll send you an Order Confirmation via email. Once our courier has your item(s), we’ll send you a second email to let you know they will be in contact shortly with further delivery details.
In England and Wales furniture items such as chairs and desks will be delivered by our delivery team Inplace, who will deliver your item to a room of your choice with clear and safe access and remove all packaging if required.
Smaller items such as accessories and lamps will be delivered by FedEx and require a signature upon delivery, and therefore cannot be left in a secure location.
FedEx will deliver furniture items in the following locations,Scotland (Mainland, Highlands & Islands); Isle of Man; Isle of Wight; Isles of Scilly; Channel Islands
This service includes delivery to front door only, and unfortunately does not include removal of packaging. Tracking details for your order will be sent by FedEx.
During holidays and busy periods, your parcel may take slightly longer to arrive. Our Customer Care team will do their best to keep you updated.
For In-stock Items
England and Wales: Our delivery team, Inplace, will contact you via email to confirm the date of delivery.
Items held in stock in our UK warehouse are typically delivered with 1 week.
Our delivery team, Inplace, will contact you via email to confirm the date of delivery.
For orders placed between Monday and Friday until 2pm you should expect to receive an email from Inplace, our delivery team, within 2 days of placing your order.
On the day of delivery Inplace with send you an SMS text message and email with an expected time slot for your delivery plus live tracking information.
Scotland and islands: FedEx will contact you to confirm delivery arrangements.
Made to Order Items
Lead-times on our made-to-order products vary between 4 to 20 weeks dependent on colour, size and specification you choose when personalising your items. The lead-times will show when you have selected your options above and will be displayed throughout the checkout process and the order confirmation email.
Once we have made your item to your chosen specification, we will send you an email to let you know our courier will be in touch with delivery date details. At this point delivery will typically be within 5 days
On the day of delivery Inplace with send an SMS text message and email with an expected time slot for your delivery.
Delivery Locations & Service
All products are delivered free of charge throughout the UK excluding Northern Ireland. The delivery service is different dependent on where in the UK you are located.
England: deliveries are made by our specialist delivery partner Inplace, who will deliver your items to a room of your choice within your property providing there is clear and safe access. They will also remove all packaging if required.
In the following locations FedEx is used to make deliveries and this includes delivery to front door only and unfortunately does not include removal of packaging. Tracking details for your order will be sent by FedEx.
Scotland – Mainland, Highlands and Isles
Isle of Man, Isle of Wight, Scilly Isles, Channel Islands
Unfortunately, we cannot currently deliver to Northern Ireland but are working hard to find the right solution to provide this service soon.
If you would like more information on specific delivery to your area, please do not hesitate to contact our Customer Care team.
Do you deliver outside the United Kingdom?
Yes. We currently have websites that deliver to;
France, Germany, Austria, the Netherlands, Luxembourg, Belgium, United States of America and Canada, Japan and Hong Kong
Please note, the products and finishes available may vary depending on your country of delivery.
I want to order more than one item. Will they arrive together?
To reduce carbon emissions and for your convenience, all items on your order will be delivered together. If you have a custom item on your order, everything will be delivered when your made-to-order product is ready to go.