Returns & Exchanges

Last update December 10, 2020 Effective date December 10, 2020

We want you to be happy with your product! If you are not satisfied with an item purchased online from the Herman Miller Store, we will happily accept return items for a full refund within 14 days of delivery. Please contact our Customer Care team so that we can arrange for your item[s] to be collected on a mutually agreed date. Collections are free-of-charge. Exchanges and refunds will be issued once the item[s] has reached Herman Miller, provided that the item[s] has been returned in the condition in which it was delivered.

Cancelling an Order

(Please note that this policy does not limit your statutory rights, which are outlined in the Terms of Sale). You can cancel your order before it has been shipped by contacting our Customer Care team.

Unfortunately any delivery that has left our warehouse cannot be cancelled, and you will need to follow our returns procedure.

Faulty or Damaged Products

In the rare event that an order is delivered faulty or damaged, please contact our Customer Care team so that they can arrange a replacement or refund. If the package that you receive is damaged or open, please do not accept the delivery and contact our Customer Support team immediately to arrange a replacement.


If you have further questions relating to Returns and Exchanges, please contact our Customer Care team.