Last update December 10, 2020 Effective date December 10, 2020
Delivery CostsDelivery is free for all orders within the UK (England, Wales, Scotland, Isle of Man, Isle of Wight, Isles of Scilly and the Channel Islands), excluding Northern Ireland.
Unfortunately, we cannot currently deliver to Northern Ireland but are working hard to find the right solution to provide this service soon.
Delivery TimescalesThe estimated delivery time for each item can be found on the product page. We recommend checking that you are happy with the estimated delivery time stated before you place your order.
To reduce carbon emissions and for your convenience, your order will be dispatched when all items are available and will typically be delivered together. Once you have placed your order, you can also view the estimated delivery time for your item in your order confirmation email.
For in-stock items, the estimated delivery is within 6 working days. For made-to-order items, the estimated delivery is within 2 - 19 weeks.
During holidays and busy periods, your order may take slightly longer to arrive. Our Customer Care team will do their best to keep you updated.
*Please note, only Monday to Friday are classed as working days.
Delivery ServiceThe courier will be selected depending on the size of your parcel/order and location.
In Mainland England and Wales, furniture, such as office chairs and desks, is delivered by InPlace. In Scotland, the Isle of Man, Isle of Wight, Isles of Scilly and the Channel Islands, furniture is delivered by FedEx.
All accessories, such as lighting and monitor arms, are delivered by FedEx.
InPlace will provide you with a delivery date via email and text message. Orders are typically delivered Monday to Friday, 7am to 7pm. If the date provided isn't suitable, you will have the option to reschedule. On the day of delivery you will receive a tracking link via email.
All furniture items are delivered safely to a room of your choice - provided there are no access issues and it is safe for the delivery team to do so. Someone will need to be home to take the delivery, as we are unable to leave your item[s] unattended in a designated 'safe place'. For office chair deliveries, our team can remove any unwanted packaging if you wish.
FedEx will provide you with a delivery date via email. If the date provided isn't suitable you will have the option to reschedule. On the day of delivery you will receive a tracking link via email.
Both furniture and accessories are delivered to your door and the packaging won't be taken away by the delivery team. Someone will need to be home to take the delivery, as we are unable to leave your item[s] unattended in a designated 'safe place'.
InternationalWe currently have websites that deliver to: France, Germany, Austria, the Netherlands, Luxembourg, Belgium, United States of America and Canada, Japan and Hong Kong.
Please note, the products and finishes available may vary depending on your country of delivery.