Product Information

How accurate are the colours shown for each product?
We have made every effort to make the colours on screen as accurate as possible. Unfortunately, we cannot guarantee an exact colour match of the on screen colour to the colours of the actual products as this may vary depending on your screen settings and resolution.
If you're unsure, you always can visit our showroom in London to see the products in real life before you order them!
Please visit our London Showroom page for more information.
Do you have a showroom so that I can try before I buy?
We do! Our flagship store is located in the heart of London’s bustling design district and is only a short walk from Holborn, Covent Garden and Charing Cross stations. Our team of seating specialists are on hand to give you advice, answer any of your questions and help you to unlock the full benefits of our ergonomic chairs.
Please visit our London Showroom page for more information.

Alternatively, our Customer Care team maybe able to arrange a one off appointment at our Office Showroom at Portal Mill* in Melksham Monday to Friday between 9am & 5pm. To do so please use the Contact Us form.
*Please note, visits to Portal Mill are by appointment only.
Can I buy items from your showrooms?
Our showrooms are for display purposes only so that you can try our chairs and desks in real life before buying them. Whilst we don't hold stock within the store, you can order directly with our friendly team of seating specialists in our London Showroom.
Do your products require assembly?
Most of our products, including our chairs, are delivered fully assembled. Only a small number of items will require some simple self-assembly upon delivery. If an item requires self-assembly we will state this on the product page.
Please see our Assembly and Adjustments page for more information.
How do I care for my purchase once I’ve received it?
With a bit of TLC our Herman Miller products will stand the test of time! To maintain the quality of your items, we have care and maintenance guides available. These offer advice on how best to clean your item - and the types of cleaning products to use or avoid.
Please see our Care and Maintenance page for more information.
My chair has just arrived but I'm having issues with the gas lift, what should I do?
In some instances, the gas lift on your chair may feel a little tight when you first use it. This is simply due to the gas lift not being used for a period of time since your item was assembled. Not to worry, this isn't a fault with the chair, the gas lift will loosen after a few uses to allow for easy manoeuvring.
Did the Aeron cylinder change?
Aeron recently received an aesthetic switch to a black pneumatic cylinder, replacing the previously silver-coloured part. As we change over, it’s possible you may receive a chair with a silver or black cylinder. Any Aeron Chairs manufactured in the period between early January and February 2022 may be affected. Rest assured that the performance, quality, and dimensions of the cylinder will not change with this update.